Venukala believes in & we can helping our customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on Venukala.?
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
– If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
– If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
PRODUCT RETURN AND REPLACEMENT ACCEPT UNDER FOLLOWING RULES: -
- Delivered Damage and Defective Product
- Wrong product delivered
- Wrong color, size
- Part of product missing
PRODUCT RETURN AND REPLACEMENT NOT ACCEPT UNDER FOLLOWING RULES: -
- Product is Washed/ Damaged/ Worn
- Part of missing delivered full product
- Products must be in their original condition
- Products which were sold as combos/sets, are not eligible for return/replacement as individual items
- If, according to your opinion you don't like the product, this return reason is not acceptable
- Replacements will be made basis availability of that product on the website
- In case of damaged from your side, this product is non-refundable
We are not accepted self-damaged products -- Because All product is firstly cross verify though quality checkers.
In that case, if we found damaged from customer, we can't accept that product for replacement
After you have initiated return request through our website, kindly contact our Customer Support through Whats App (+91 9726351710).
HOW TO RETURN PRODUCT
- If you not like product just WhatsApp type " I want return", send order detail & Product image, you will receive copy & Print it.
- Attach Return copy and Pack product & send Address as Mention in Return Slip yourself .This is Self-Return Policy.
- When we received the product, you will also get massage after Product Value Amount will be transfer to your Wallet.
Bank Refund Not Applicable: - Bank Refund is not available in any condition. We transfer product value in wallet. which is use future purchase. No question ask regarding Bank Refund.